“Under the national healthcare overhaul, patient experiences matter. Federal payments are being tied to surveys that gauge patient attitudes about such things as a hospital’s noise and cleanliness, communication and pain management.” – LA Times, “Healthcare overhaul leads hospitals to focus on patient satisfaction” (see link below for full article)
The importance of providing patients with quality care is not a new idea in the healthcare world. However, the importance of measuring a patient’s quality of care is becoming more and more apparent under the Affordable Care Act – as the quote above suggests.
It’s pretty simple, really: “If patients are happy, hospitals get more money. If they aren’t, hospitals get less.” Ultimately, positive patient experiences effect a hospital’s bottom line. Which begs the question, how are you measuring patient care? And perhaps more importantly, what are you doing with the data you collect?
Not only are we seeing an increase in attention paid to measuring care due to the Affordable Care Act, but we’re also seeing an increase in competition for new patients between hospitals.
“Competition is partly responsible for the transformation. People have access to hospital patient satisfaction and quality scores, empowering them to make informed choices about where to seek care. Public hospitals, particularly, risk losing large numbers of newly insured patients.”
Due in part to websites such as Google, Yelp, Angie’s List, etc., consumers now rely on customer experience reviews more than ever. But using the internet for reviews doesn’t just apply to restaurants and hotels anymore. Patients are becoming informed consumers when deciding which hospital to choose. Collecting your patient’s satisfaction is one important step, but getting that information in the hands of future patients is another.
AutoData has helped thousands of hospitals collect and analyze patient data for 20 years. We are committed to understanding the best practices of measuring patient care in a constantly changing industry. Our software gives your organization the in-house tools to capture patient satisfaction and report on the data collected.
Measuring and collecting patients satisfaction has never been more important. Is your current process adequate?
(LA Times story quoted in the post: http://touch.latimes.com/#section/-1/article/p2p-76738509/)