Customer Profile – Normandale Community College

“We use AutoData’s products every single day now,” says Anne Janzen, a performance improvement specialist at Normandale Community College (NCC) in Bloomington, MN. NCC is consistently ranked as one of the top 50 community colleges in the country and enrolls over 10,000 students.

“In the past, many of our departments were using comment cards and other experience surveys that they were entering in by hand or worse – filing them away and never doing anything with the information collected.” With ExpertScan’s form scanning technology, NCC can take full advantage of the valuable information and insight they collect from their students.

Not only does ExpertScan make it easier for NCC to collect and report important data, but Anne says “ExpertScan allows us to print the surveys through any printer on regular office paper which saves us a lot of money, as opposed to using scantron-type surveys. This also makes the survey creation process more user-friendly.”

Anne further discussed the importance of their process of using paper surveys, “[our] online response rates were horrible and resulted in invalid data. To be able to administer end-of-course surveys and satisfaction surveys in the classroom to get representative rates was wonderful. We really rely on these results to inform decision-making.”

ExpertScan’s automatic reporting features help NCC to communicate those results, “we create lots of standard reports – each faculty member gets reports on each class with their course evaluation results compared with everyone else for that semester.”

“For the price, AutoData’s products are superior to any other I’ve encountered. Without AutoData’s software, our ability to evaluate the effectiveness of our services and programs would be limited.”

Thank you to Anne Janzen and NCC for being this month’s customer profile!