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AutoData Systems > Patient Surveys

Scannable Office cited by study as being “significantly” quicker than manually entering patient data

Public Health Ontario (PHO) recently released a study in which they used Scannable Office® for incorporating scannable forms into their immunization data collection processes. Like many healthcare organizations, PHO realized that “[p]opulating individual-level records through manual data entry is time-consuming. An alternative is to use scannable forms, completed at the point of vaccination and subsequently scanned and exported to a database or registry.”

PHO selected AutoData® Scannable Office as “the most appropriate software for this feasibility study.”

PHO’s study noted how the majority of clients commented on the ease of the entire process, “[q]uestionnaires were completed by 198 clients at HRHD clinics . . . [m]ost clients reported that instructions were clear (81%), the experience of writing letters/numbers in individual boxes was the same or easier than other forms (88%), completing this type of form took the same amount of time or less than other types of forms (87%), and there were no parts of the form that they found confusing (84%).” Further, “[s]ome clients noted that these forms contained more space than others, and that the allocation of one box per character made the form easier to complete.”

PHO found that “[p]ersonnel in both organizations used the scanning application successfully to capture high quality immunization data,” and that the “time required to scan and verify forms at (HRHD) was significantly shorter than manual data entry.”

Finally, PHO observed that “scanning is associated with shorter data processing times, which, when considered in the context of hundreds or thousands of vaccinees, means that fewer resources are required to compile these high quality datasets.”

Find the Full report here: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3525595/

The New Importance of Measuring Patient Care

Another day, another article on the importance of measuring patient care in a post-Affordable Care Act world (It pays for hospitals to keep patients happy, Seattle Times, see link below).

As discussed in our last post, federal reimbursements are being tied not only to surveys that measure a patient’s care, but also their experience. In an attempt to improve the patient’s experience, everything from a patient’s overall care to hospital noise and cleanliness are measured. The better the patient’s experience, the more money is received in reimbursements, or so the logic goes.

But measuring specific aspects of patient care is easier said than done. For example, perhaps your hospital implements – or contracts someone to implement – your HCAHPS surveys. Or perhaps the same goes for your AHRQ Medical Office Survey. Or perhaps the same goes for any other myriad of standardized surveys your hospital might use. While administering all of those different surveys is important, there are two inherent problems: 1) too many moving parts when trying to implement multiple different surveys all collecting different kinds of data 2) the standardized surveys don’t necessarily cover all of the topics you wish to measure (i.e. hospital noise and cleanliness).

The severity of the first problem depends on the hospital’s processes. If you’re reading this, you’re likely well aware of the issues that arise in administering multiple standardized surveys. For example, dealing with third party contractors who write, administer, and report on different surveys creates red tape and removes the care provider further away from the process of measuring care. Also, the data collected from all these different surveys is unorganized, hard to manage, and doesn’t flow.

Second, the standardized surveys don’t allow you the flexibility to ask the questions you want to ask. As the Seattle Times article suggests, hospitals need the ability to measure all sorts of different patient attitudes and experiences; how the hospital communicates to the patient, how the hospital serves the patient, how they address the patient’s pain, and so on.

Because of these two problems, standardized surveys and the third party vendors who administer them can’t touch on the important level of detail needed to ask the right questions. The measurement of care should be administered by those closest to the patients, the ones providing the care.

So what am I getting at?

The ability to custom tailor surveys so that every detail about a patient’s experience is measured. The flexibility and autonomy necessary to create surveys that ask the questions your organization wants to ask. The ability to have all of your data in one spot. This is what AutoData does for its customers. AutoData’s software gives you the in-house tools to be in full control of your surveys and your data, giving you the ability to better measure your care and improve your care.

Please contact us for more information on how we can help.

 

(Seattle Times article below)

http://seattletimes.com/html/nationworld/2021593747_healthpatientsxml.html

Federal Payments For Hospitals Tied To Surveys

“Under the national healthcare overhaul, patient experiences matter. Federal payments are being tied to surveys that gauge patient attitudes about such things as a hospital’s noise and cleanliness, communication and pain management.” – LA Times, “Healthcare overhaul leads hospitals to focus on patient satisfaction” (see link below for full article)

The importance of providing patients with quality care is not a new idea in the healthcare world. However, the importance of measuring a patient’s quality of care is becoming more and more apparent under the Affordable Care Act – as the quote above suggests.

It’s pretty simple, really: “If patients are happy, hospitals get more money. If they aren’t, hospitals get less.” Ultimately, positive patient experiences effect a hospital’s bottom line. Which begs the question, how are you measuring patient care? And perhaps more importantly, what are you doing with the data you collect?

Not only are we seeing an increase in attention paid to measuring care due to the Affordable Care Act, but we’re also seeing an increase in competition for new patients between hospitals.

“Competition is partly responsible for the transformation. People have access to hospital patient satisfaction and quality scores, empowering them to make informed choices about where to seek care. Public hospitals, particularly, risk losing large numbers of newly insured patients.”

Due in part to websites such as Google, Yelp, Angie’s List, etc., consumers now rely on customer experience reviews more than ever. But using the internet for reviews doesn’t just apply to restaurants and hotels anymore. Patients are becoming informed consumers when deciding which hospital to choose. Collecting your patient’s satisfaction is one important step, but getting that information in the hands of future patients is another.

AutoData has helped thousands of hospitals collect and analyze patient data for 20 years. We are committed to understanding the best practices of measuring patient care in a constantly changing industry. Our software gives your organization the in-house tools to capture patient satisfaction and report on the data collected.

Measuring and collecting patients satisfaction has never been more important. Is your current process adequate?

 

(LA Times story quoted in the post: http://touch.latimes.com/#section/-1/article/p2p-76738509/)

 

ExpertScan vs. Scannable Office: Part 2 – Reporting the data

 

In a prior post, we briefly explained the differences in creating forms with our two main survey scanning solutions – Scannable Office and ExpertScan. In this post, we will explain the other main difference between the two products: reporting the data.

An important reason customers choose to use our software is to clearly understand the data they collect. Whether it’s measuring patient care or customer experience, the data doesn’t mean much if you don’t understand it or if you can’t convey it clearly to others. In general, it’s much easier to convey raw data through visuals (bar graphs, pie charts, line graphs, etc.). This is where ExpertScan comes in handy.

ExpertScan has automatic reporting built into the software. When you scan in your form or survey, the software creates a handful of different reports on the data automatically. With the click of a mouse, a window pops up with a question-by-question breakdown and option to view the data in bar graphs, pie charts, trend analysis, etc.. ExpertScan also has tabulation rules that allow you to parse out certain types of data. For example, if you have a patient satisfaction survey which is used in multiple hospitals, ExpertScan’s reporting allows you to see the differences, question-by-question, between those different hospitals or even the different doctors. These reports can be easily converted to PDF files and disseminated to appropriate personnel. Further, all of the raw data scanned into your computer also gets saved in a separate Microsoft Access database.

While Scannable Office offers more options in form creation, it does not offer the automatic reporting features that ExpertScan has. With Scannable Office, the data can be uploaded directly to any ODBC compliant database – Microsoft Excel, Microsoft Access, MySQL, Oracle, Filemaker Pro, etc. Once in the database, one’s options to manipulate and report on the data are endless. However, the options are limited to the user’s experience working with any of the aforementioned databases.

Customers who come from smaller organizations or have less experience working in ODBC compliant databases love the automatic reporting ExpertScan provides. Customers who work in large institutions sometimes prefer Scannable Office because they have the personnel and resources to do much more analysis with the data in ODBC compliant databases.

So there you have it: A brief description on the differences in reporting your data (and previously – from creation). As stated, these are the two most distinct differences between ExpertScan and Scannable Office. But we’d love to chat with you about further nuances between the two! Feel free to contact us directly at any time!

AutoData looking to become certified HCAHPS CG CAHPS vendor.

AutoData Systems is currently taking the required steps to become a certified HCAHPS and CG CAHPS survey vendor.  We are asking for your insight and interest on HCAHPS and CG CAHPS surveys, please take a moment to provide us with your interest or disinterest in these surveys at the link below:

 

http://www.expertscan.autodata.com/default.aspx?webid=C413E1FF-7959-4BE4-978B-5FE75344A37C

 

 

 

The Importance of Patient Satisfaction Surveys

We could write blog after blog on the importance of patient satisfaction surveys to healthcare providers and organizations, but it might not mean a whole lot coming from us.  Instead, we’ve collected some worthwhile articles for you to check out written by the experts.

Six Characteristics of High-Performing Healthcare Organizations – highlights some of the differences in results throughout different types of surveys, including the HCAHPS.

http://www.beckershospitalreview.com/hospital-management-administration/6-characteristics-of-high-performing-healthcare-organizations.html

 

Candid Comments Make HCAHPS Results Even More Valuable – discusses the value of open-ended patient comments (something that runs seamlessly with our software).

http://blog.healthstream.com/blog/bid/108113/Candid-Comments-Make-HCAHPS-Results-Even-More-Valuable

 

HCAHPS Focus: 3 Ways HR Can Impact the “Always” Response

http://www.hireright.com/blog/2012/08/hcahps-focus-3-ways-hr-can-impact-the-always-response/

 

Oaklawn gets high scores in patient satisfaction surveys

http://www.battlecreekenquirer.com/article/20120816/NEWS01/308160011/Oaklawn-gets-high-scores-patient-satisfaction-survey?odyssey=tab%7Ctopnews%7Ctext%7CFrontpage&nclick_check=1

 

As you can see, don’t just take our word for it.

Find out how AutoData’s software can help improve your organization’s patient survey process and more importantly,  save your organization money.